Highlights of the presentations on communication in the workplace. Available either in-person or on Zoom.

Program No. 1:

Family-system communication — Its impact on the workplace. Looking back to move forward.

• What does a family system mean and what are some communication styles common within families that create difficulties and division.

• How family-system communication enters the workplace and activates employees’ unconscious pasts.

• Exploring dysfunctional ways of communication such as angry-avoidant, passive-aggressive, sarcastic, ego-syntonic, dissociative.

• How to recognize and interrupt triggers in the moment. Course correcting to effective communication.

Program No. 2:

Language and tone in the workplace — What is helpful, harmful, effective and ineffective.

• The destructive power of shame in the workplace. How it enters in unexpected ways via specific language.

• How to know what to say — what not to say — to remain in an effective conversation on specific topics.

• Learn about how to “take a pause” — step away, center and reconnect.

• The power of leading with validation.

Program No. 3:

Email, text messages, social media — The positives and negatives. What works.

• Unclear communications can wreak havoc where no intent to harm or confuse exists.

• How to construct an effective and targeted email with optimum responsiveness.

• Do’s and don’ts when it comes to electronic communication.

• How to express emotions in email and texts. When is enough enough?

Program No. 4:

• Diversity, sensitivity, cultural issues in workplace communications.

• The beauty and strength of having a diverse business.

• The importance of cultural sensitivity in communication. Highlighting clarity and sensitivity to differences in communication styles.

• Language that crosses all cultural barriers, avoiding unintended communication breakdowns.

• Active listening & focused feedback.

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